Shipping Policy

At Lunar Peak, we are committed to providing you with a seamless shopping experience, including reliable and efficient delivery of your orders. Below are the details of our shipping policy to ensure you have all the necessary information.

Processing Time

  • Orders are typically processed within 1–3 business days after payment has been confirmed.
  • During peak seasons or holidays, processing times may be slightly longer.
  • Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

We offer shipping across the United States. Our shipping options include:

  1. Standard Shipping

    • Delivery Time: 5–7 business days.
    • Cost: Free for orders over $50; a flat fee of $5 for orders below $50.

  2. Expedited Shipping

    • Delivery Time: 2–4 business days.
    • Cost: $9.99.

  3. Express Shipping

    • Delivery Time: 1–2 business days.
    • Cost: $19.99.

Note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather, carrier delays, or high demand periods.

Tracking Your Order

  • Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real time.
  • If you do not receive your tracking details within 3 business days, please contact us at lunarpeakllc@gmail.com for assistance.

Shipping Restrictions

  • At this time, we only ship within the United States.
  • We do not deliver to PO Boxes, APO/FPO addresses, or remote locations outside the contiguous US.

Missed or Lost Deliveries

  • If your package is marked as delivered but you cannot locate it, please:

    1. Check with neighbors or household members.
    2. Look in secure areas around your home (e.g., porch, mailbox).
    3. Contact the carrier directly for further details.

  • If the package remains missing after these steps, contact us at lunarpeakllc@gmail.com, and we will assist you in resolving the issue.

Order Modifications or Cancellations

  • If you need to modify or cancel your order, please reach out to us within 24 hours of placing your order. Once the order has been processed, we cannot guarantee changes or cancellations.

Damaged or Incorrect Orders

  • If your order arrives damaged or incorrect, please contact us at lunarpeakllc@gmail.com within 7 days of delivery with:
    1. Your order number.
    2. Photos of the damaged or incorrect items.

We will review your claim and provide a resolution, which may include a replacement or refund.

At Lunar Peak, your satisfaction is our priority. If you have any further questions or concerns about shipping, please don’t hesitate to contact us at lunarpeakllc@gmail.com or call us at +917240023006.

Thank you for choosing Lunar Peak. We look forward to serving you!